Wirex Limited has unveiled its 2025 Transparency Report, detailing efforts to safeguard customers and prevent financial crimes. Authored by CEO Chet Shah, the report showcases specific achievements and areas for improvement at the company.
A notable figure stands out: Wirex blocked £630,000 in suspected laundered funds in 2025. This demonstrates the company’s ability to implement effective controls in an industry facing intense scrutiny.
“When I was appointed, I committed to leading with transparency because trust is earned through facts, not slogans,” said Shah. “This report shows how we balance growth with safety and accountability.”
The report provides a clear view of Wirex’s operations, eschewing vague claims typical in the sector. It presents data on fraud prevention, anti-money laundering efforts, sanctions compliance, customer complaints, and culture.
Here’s a breakdown of key highlights:
Fraud prevention: Wirex intercepted £183,752 from scams in 2025, including £156,145 related to Authorized Push Payment (APP) fraud.
Anti-money laundering: The firm submitted around 500 Suspicious Activity Reports to the UK National Crime Agency and supported 87 law enforcement requests concerning complex investigations.
Sanctions vigilance: Wirex screened against more than 30 global sanctions lists daily.
Customer complaint handling: Out of 244 complaints received, 68% were resolved within 15 working days. “Freezing of funds” was a common theme among the upheld complaints.
Culture metrics: The report reveals a gender balance of 49% male and 51% female employees. It also highlights an Employee Net Promoter Score of 57, a Glassdoor rating of 4.6, and a voluntary turnover rate of just 1.3%.
These figures represent only a portion of the insights from the full report. The document offers further context and lays out Wirex’s priorities for 2026.
Regulatory interactions also featured prominently. In 2025, the Financial Conduct Authority reviewed Wirex’s financial crime controls without identifying any significant issues—something CEO Shah considers guidance rather than a conclusion.
“Protecting customers at scale takes constant work,” Shah noted. “Publishing this report is part of holding ourselves accountable and earning trust one decision at a time.”
The full Wirex Limited Transparency Report for 2025 is now available.
About Wirex Limited
Wirex Limited is an FCA-regulated Electronic Money Institute based in the UK. It provides secure payment solutions that facilitate seamless storage, purchase, and exchange of multiple currencies. As a principal member of Visa and Mastercard, Wirex embraces Web3 trends to make digital finance accessible to all.
Wirex Limited’s commitment to transparency is underscored by its proactive engagement with regulatory bodies. In January 2025, the company welcomed a comprehensive inspection by the Financial Conduct Authority (FCA), which evaluated its fraud prevention and compliance frameworks. While the FCA offered several recommendations, it did not identify any material deficiencies. This interaction illustrates Wirex’s ongoing dedication to maintaining robust financial crime controls.
The report also touches on Wirex’s strategic partnerships and their role in enhancing security measures. As a principal member of Visa and Mastercard, Wirex leverages these alliances to implement cutting-edge security protocols. These collaborations are crucial for adapting to the rapidly evolving landscape of digital finance and ensuring customer transactions remain secure.
Further, CEO Chet Shah emphasized the importance of cultural initiatives within the organization. The report highlights that Wirex has fostered an environment where dialogue and accountability are prioritized. This approach is reflected in their low voluntary turnover rate of 1.3%, indicating strong employee satisfaction and engagement.
Finally, Wirex’s focus on customer trust is evident in its handling of complaints. The company resolved 68% of complaints within 15 working days, showcasing its responsiveness to customer concerns. By addressing issues such as “freezing of funds” head-on, Wirex aims to enhance user experience and build lasting relationships with its clients.
In addition to its focus on transparency, Wirex Limited is also advancing its technological capabilities. The company has announced plans to integrate enhanced security features into its platform by mid-2026. This move aims to further protect user data and transactions, aligning with Wirex’s commitment to safeguarding its customers’ digital assets.
The 2025 Transparency Report also sheds light on Wirex Limited’s engagement with law enforcement agencies. Throughout the year, the company supported 87 requests from law enforcement, aiding investigations into complex fraud cases and mule networks. This collaboration underscores Wirex’s proactive stance in combating financial crime on a broader scale.
Wirex Limited is not only focusing on internal improvements but is also looking outward to expand its market reach. As of January 2026, the company plans to explore new partnerships that can enhance its service offerings and reach more customers globally. This strategic initiative reflects Wirex’s ambition to strengthen its position in the competitive digital finance landscape.
Moreover, the company’s leadership under CEO Chet Shah remains pivotal in driving these initiatives forward. Shah’s vision for a transparent and secure financial ecosystem continues to shape Wirex’s operational strategies. His leadership ensures that the company remains at the forefront of industry standards while maintaining a strong commitment to customer trust and safety.
In a further commitment to transparency, Wirex Limited has outlined plans to enhance its customer feedback mechanisms in 2026. CEO Chet Shah announced that the company will introduce a new digital platform aimed at streamlining the process for users to report issues and provide feedback. This initiative is expected to improve resolution times and customer satisfaction significantly.
Moreover, Wirex Limited is set to expand its educational outreach programs throughout 2026. The company aims to equip its users with knowledge about financial safety and best practices in digital finance. These initiatives, according to Shah, are part of Wirex’s broader strategy to empower users and foster a more informed customer base.
Wirex also plans to bolster its partnerships with international regulatory bodies in the coming year. By collaborating more closely with these organizations, the company seeks to align its practices with global standards and ensure compliance across different jurisdictions. This proactive approach demonstrates Wirex’s dedication to maintaining its reputation as a leader in secure digital transactions.
Lastly, the report indicates that Wirex Limited is exploring opportunities for market expansion beyond Europe. As part of this strategic direction, the company is considering entering markets in Asia and North America by late 2026. This move underscores Wirex’s ambition to grow its global footprint while continuing to prioritize security and transparency for all its customers.
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